Email

From Grokdoc

1 Instructions
2 Reporting Results
3 Distributions
4 Email Clients (readers)
5 Email Servers:
6 Email SPAM and Virus Protection:
7 Email filtering:

Instructions

This is a usability study. The purpose of this study is to determine where users unfamiliar with GNU/Linux experience frustration (or delight) when using common applications such as email for the first time.

To contribute to this study, you can follow these steps, recording the experiences (both positive and negative) of the user. You are not constrained by the list, but it tells you what we are most interested in knowing:

Recruit a participant (some one who has never used a GNU/Linux email program before)
If the participant has an email account at an ISP, ask the participant in advance to collect the information for that account (POP/IMAP, server name, user name, password, etc), or help them
Send an email to the participant at their email account
Create a user account for the participant on your Linux box
Provide a user id and password for the particpant to use (instructions for logging in are the only instructions to be provided to the participant)
Ask the participant to log in
Ask the participant to try to find and start an email application
Ask the participant to configure their email address
Ask the participant to send you an email (supply your email address)
Ask the participant to open the previously sent email
Ask the participant to reply to the email

Please report the following information:

Participant's level of computer experience (novice, casual user, expert)
email program that the participant currently uses on a regular basis
email program and version that was used for this test
hardware used for the study

[edit]

Reporting Results

Please tell us what happened.

[edit]

Distributions

Let's narrow it down a bit. First, please tell us what distribution you used:

[edit]

Email Clients (readers)

Email clients generally come in three flavours: text based (run in a vt100 style terminal like xterm), graphical (to be run in a windowing system) and web based (run in a web browser).

[edit]